Pinpoint Gaps.
Elevate Customer Experience.
Equip your mystery shopping team with the right software to pinpoint areas of improvement in customer experience.
Perfecting Mystery Shopping Operations.
A software that serves all industries
Shelvz improves mystery shopping operations by offering a software that optimizes every step of the process, so that managers can focus on elevating customer experience and loyalty.
Poor customer experience leads to loss in sales & customer loyalty
Of businesses use mystery shopping to measure their customer experience.
Of consumers switch to a competitor after more than one bad experience.
Of consumers can’t solve their issue through customer service.
Dashboard reporting that drives growth.
Get the most out of your data with powerful reporting.
Real-Time Mystery Shopping Insights
Capture real-time shopper data. Spot compliance issues and service gaps. Take quick action.
Tailored Campaign Dashboards
Monitor store execution, service quality, and brand compliance through dynamic dashboards.
Advanced Mystery Shopping BI Analytics
Dive deeper into shopper feedback with BI-powered insights on key CX metrics like NPS, CSAT, PSAT, and CES.
Quality-Assured Shopper Feedback
Ensure feedback is accurate, verified, and ready to fuel operational improvements.
One-Click Data Exports
Extract insights seamlessly — download images, Excel sheets, CSVs, and PDFs for easy analysis and smarter decision-making.
A Streamlined Mobile Experience
Equip your mystery shoppers with the right mobile app.
Easy Survey Assignment
Assign mystery shoppers strategically, hitting key locations and times for the biggest business impact.
Verified Survey Submissions
Guarantee data authenticity with geo-fencing, timestamps, and shopper signatures — no more unreliable reports.
Multilingual Mystery Shopping Surveys
Capture feedback from any market, in the language your customers speak.
Offline Mode
Even without internet, shoppers complete visits — ensuring no store, region, or moment gets missed.
Capture Experience, Beyond Text
Go beyond basic responses—capture star ratings, timestamps, locations, and images. Voice and video coming soon!
Why our Mystery Shopping Software?
Customizable & Diggable
BI Reporting
Easy-to-Use Campaign
& Survey Creation
Flexible Pricing with
Pay-As-You-Go
Dedicated & Local
Customer Support
What Retailers and Brand say about us.
Trusted by more than 5k+ teams worldwide
“We partnered with SHELVZ to transform the merchandisers traditional work into a modern and digital processes. The solution enabled FDC to have a real-time visibility on the near expiry stock, OOS, shelf share, competitors’ promotions and price phishing. It helped the Merchandiser team to be equipped with a source of rich knowledge for their day-to-day activity and the same time expedites the communication with CSM & Key Account Managers for rapid action when needed.”
— Bassam Baz,
Head of IT
“I’m impressed with the speed of execution and attention to details that this projects has gone through. Well done Shelvz team, and congratulations for another great implementation!”
— Ahmad Al Muhaidib,
CEO
“Real-time data provides us with critical insight into our business which allows us to make fast decisions and ultimately become more dynamic and competitive in the market. The data helps us to monitor stock movement and non-availability status which pushes us to make sure we deliver supplies on time always.”
— Aftab Alam,
Marketing Manager
“I can’t thank Shelvz enough for the great added value that the solution has added to our daily operations. We are now able to improve profitability based on accurate/reliable data supported by solid validation solid tools such as dashboards, reports, analytics & pictures.”
— Ashraf El Bermawy,
KSA Merchandising Manager
“Shelvz is the ultimate tool for in-store execution. It brings us into the real world so that we have visibility into what’s happening in the market in real-time. On the other hand, Shelvz has catalyzed our digital merchandising process and has changed the daily routine of our merchandiser reps.”
— Michel Nehme,
Group IT Manager
“During my experience in the past 30 years with P&G, Mars, Henkel, Mars, Americana, Al Kabli and Nashar and now with Mayar Food, I found this as the most easy and useful Merchandising application that every company would love to have. And the successful implementation usually come by the assertive team behind the scene from your side and of course the passion of Mayar team”
— Khaled Abdeldayem,
Head of Sales
“SHELVZ has become an integral part of our daily operations. The platform has enabled us to expand our market coverage, significantly minimize out-of-stock occurrences, and enhance product availability across all key accounts. It’s a tool that provides clear visibility and immediate access to the markets’ data, allowing us to make faster, more informed decisions. SHELVZ is a reliable, high-impact solution that consistently supports our business objectives.”
— Ahmed M. Wahid,
Merchandiser Manager
Security
A secure software provider you can trust.
Security Compliance
With Shelvz, your data’s security and compliance with current standards are guaranteed.
Built for Scalability
Shelvz provides a flexible and secure platform designed to scale with your business.
